Legal aid providers need great data to do great work. For example, data that tells you whether your clients feel up-to-date on their cases. Data that tells you what your volunteers are experiencing. Data that tells you what’s working well with virtual and in-person meeting operations, and what’s working not so well.

In this interactive workshop, we will share how legal aid organizations across the country have used client feedback for fundraising, strategic decision-making, and advancing equity goals. We will share best practices and lessons learned, including survey design, data collection techniques, confidentiality, reporting, visualization, and change management.

About Listen4Good: Listen4Good helps organizations gather and analyze client feedback data for fundraising, strategic decision-making, and advancing equity goals. Participating organizations in L4G receive access to: 1) 1:1 coaching support; 2) group learning; and 3) a core web application that provides functionality to build strong feedback loops. Since 2016, Listen4Good has supported nearly 800 organizations through our 18-month capacity-building program.

Presented by Heidi Elneil and Sachi Takahashi-Rial from Listen4Good

Please note that this training is not eligible for MCLE credit.