LAAC’s Tech Survey
To follow up the 2016 Legal Services Tech Summit, LAAC distributed a survey of organizations’ choices on technological needs. The survey asked whether organizations were satisfied with each choice and whether they were planning to transition away to different solutions. 49 responses were received, and some results are shown here. We’ve prepared a report that compares responses to key categories grouped by budget size. Detailed data is available on request to email@example.com.
If you have ideas or requests for LAAC, please let us know. What can we do to serve the community? What type of activity do you envision (for example, a facilitated conversation)?
Case management software
- All 9 Pika users were satisfied; none of them were planning to transition away
- Of the 12 Kemps users, none of them were very satisfied, and 4 were unsatisfied; 2 of them were planning to transition away
- Organizations using custom or other case management systems were more likely to be unsatisfied than organizations using Pika or Kemps
Case management software vendor count
15 – Kemp’s Case Works PRIME 16
11 – Pika
7 – Custom, vendors such as Cityspan, Matrix, DataFlex
5 – Microsoft Access
4 – Clio
4 – Time Matters
3 – Legal Server
3 – SalesForce
3 – Abacus Law
2 – Amicus Attorney
2 – ProLaw
2 – FileMaker Pro
2 – Legal Files
1 – Any Time Organizer
1 – LawLogix
- Organizations on Outlook were only slightly more dissatisfied than organizations on Gmail
- Only one organization with Outlook and one with Gmail were exploring options to transition
- Organizations using their own file server were more dissatisfied than organizations on the cloud
- Nine organizations are open to alternatives to hosting their own file server, and an additional four are already in transition
We know ensuring clients’ data is secure is a top priority for legal aid. This is especially true as the legal landscape around immigration evolves.
Evaluating and improving the security of all of your systems is an important practice.
Here are some resources to help:
At LAAC’s March 2017 Legal Aid Technology Summit, Ken Montenegro of Asian American Advancing Justice presented an excellent training on Data Stewardship & Security for Legal Services Entities. You can check out his slides here.
Immigration Advocates Network with Round Table Technology has developed two free digital security assessment tools, which are a great place to start. Both will provide custom recommendations and resources based on your answers. Check them out:
*Please note that technology changes rapidly, so be conscious of the potential for the landscape to change since the time these resources were developed.
Thinking about the Cloud?
Examples of cloud computing include online backup services, social networking services, personal data services, and online applications.”
If you’re on the internet, you’re in the cloud.”
If you are not regularly checking your systems, conducting penetration and recovery tests, and training employees, you are likely to improve your security by moving to cloud based storage.
Policies you should have are acceptable use policy, data retention/destruction, data storage, just to name a few.”
Offers for nonprofits
Salesforce – 10 free Enterprise subscriptions (users) through their “Power of Us” program.
- up to $10,000 per month in value of online ad clicks (maximum of $2 per click) through their Ad Grants.
- free version of the Google Apps business productivity suite, including Gmail, Drive, Docs, Calendar
- best practices: be mobile-friendly, keep spam guidelines in mind, and shape your design around the purpose